GDPR Compliant

Privacy Policy

Last updated: September 2026 • DoggosGear Direct Ltd (Dublin, Ireland)

1. Data Controller Information

DoggosGear Direct Ltd (“DoggosGear”, “we”, “our”, or “us”) is the Data Controller responsible for your personal information. We are registered in Ireland with registered offices in Dublin. For any inquiries regarding personal data processing or to exercise your statutory rights under the EU General Data Protection Regulation (Regulation (EU) 2016/679 - “GDPR”), please contact our Data Protection Team at privacy@DoggosGear.ie.

2. What Information We Collect

We collect personal information that you provide to us directly when using our website, creating an account, or placing an order:

Identity & Contact Data: Full name, delivery address, billing address, email address, phone number, and pet sizing notes.
Financial & Transactional Data: Order history, products purchased, transaction timestamps, and payment tokenization IDs. We do not store raw credit card numbers; payment data is securely tokenized and processed via Stripe.
Technical & Telemetry Data: IP address, browser type and version, time zone setting, operating system, and interaction data via cookies.

3. Legal Bases for Data Processing

Under the GDPR, we rely on the following lawful bases:

Contractual Necessity (Art. 6(1)(b))

Processing your order, packing accessories, delivering via couriers, and sending order confirmation updates.

Legal Obligation (Art. 6(1)(c))

Maintaining tax invoices, VAT calculations, and financial records for Irish Revenue audits.

Legitimate Interests (Art. 6(1)(f))

Preventing fraudulent orders, improving store performance, and optimizing website navigation.

Consent (Art. 6(1)(a))

Sending our VIP newsletter, product drop announcements, and discount codes when you explicitly opt in.

4. Third-Party Service Providers

We never sell, rent, or trade your personal data to advertisers. We share data only with vetted third-party subprocessors essential for fulfilling your orders:

Payment Processing: Stripe Payments Europe Ltd (PCI-DSS Level 1 compliant).
Logistics & Courier Partners: An Post (Ireland), DPD Ireland, DHL Express.
Hosting & Database: Vercel Inc. & MongoDB Atlas (EU server region).

5. Your Statutory Rights Under GDPR

As an individual in Ireland, the UK, or the EU, you have the right to:

Right of Access: Request a copy of the personal data we hold about you.
Right to Rectification: Ask us to correct inaccurate or incomplete personal information.
Right to Erasure (“Right to be Forgotten”): Ask us to delete your personal data where retention is no longer necessary.
Right to Data Portability: Receive your data in a structured, machine-readable format.
Right to Lodge a Complaint: You have the right to lodge a complaint with the Irish Data Protection Commission (DPC) at dataprotection.ie.

6. Contact Our Privacy Office

To exercise any of your privacy rights, please write to:

Data Protection Officer
DoggosGear Direct Ltd
12 Merrion Square North, Dublin 2, D02 HE38, Ireland
Email: privacy@DoggosGear.ie